Customer Survey

Customer Survey

R.O. (required) :
     
First name :
Last name :
Street Address :
City :
State :
Zip :
What is the best way to contact you? (please click all that apply)
Email address :
Home Phone :
Work Phone :
Cell Phone :
Date of service :
Repair order number :
Service writer :
Based on your overall service experience, would you recommend 1st Class European Authorized Coachworks to your friends, family and colleagues for their automotive towing and repair needs?
Yes No If no, why not?
How satisfied were you with the service you received from our staff?
Very satisfied Satisfied Not satisfied
What could we have done differently to improve your experience?
The service staff listened and understood my needs.
Strongly Agree Agree Disagree Strongly Disagree
How satisfied are you with the quality of the work performed on your vehicle for this repair order?
Very Satisfied Satisfied Dissatisfied Very Dissatisfied
What could we have done to increase your satisfaction with the work performed on your vehicle?
Was your vehicle available at the time promised?
Yes No
How many visits did it take to have your most recent service needs taken care of?
1 visit 2 visits 3 visits 4 or more visits
If your vehicle was not repaired on the first visit, why not?
Part not available Could not identify problem
Work not completed Service schedule too full to accept new work
Additional comments regarding your service experience and/or quality of the repairs on your vehicle.